WHERE MEPHISTO ONLINE SHOP DELIVERS?
www.shoes-mephisto.com online shop ships to all European countries. Please enter a delivery address for each order. If no delivery address is provided, delivery will be made to the address on your order. We are unable to deliver to PO boxes.
WHEN WE SHIP:
Orders placed Monday through Friday by 12:00 pm (Central European Time) will be shipped by Mephisto online shop on the same day. Orders placed on the weekend will be shipped on Monday.
Free shipping for orders above €100. The shipping cost for orders below €100 is €15.
FAST DELIVERY WITH MEPHISTO ONLINE SHOP:
Ordered merchandise will be delivered within:
- Europe: 1 – 2 working days
- Other countries: 2 – 4 working days
DHL Express Worldwide if official partner of Mephisto online shop.
HOW DO I TRACK THE STATUS OF MY ORDER?
Once your order has been shipped from, you will receive a confirmation email from our or SMS from DHL containing the shipment details and a tracking number so that the shipping progress of your order can be tracked. DHL offers standard and flexible delivery options.
WHAT HAPPENS IF I AM NOT AT THE TIME OF DELIVERY?
The recipient selects a new delivery date and / or time period in agreement with DHL. Because of his consent, the recipient may request DHL delivery to a specific place at his address. If the courier assesses that the place of delivery is not safe, so he can contact the customer and arrange a new delivery and return the shipment to the base. In the event that the recipient is on holiday, he may request DHL that the consignment be kept.
DO I HAVE TO PAY TAXES AND DUTIES?
For all destinations in the European Union VAT is included shipment. For shipment outside EU VAT tax is not included in the price. So outside EU the recipient is responsible for all import fees, custom taxes and local taxes imposed by the country where shipment is made to. The payment of these taxes is required in order to relieve the order from custom charges. Mephisto online shop cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. As we ship to all countries with DHL so you can check what could be fees, custom taxes and local taxes with DHL Express https://www.dhl.com/en.html for your country. In any case, the courier can present you with a separate invoice for the local taxes that need to be paid.