After completing the purchase web shop sends you a confirmation of receipt within one working day and informs you about the successful (or unsuccessful) authorization status and further orders.

All articles that are found in the Mephisto web shop are in stock and ready for delivery. Updating the inventory is done more times a day, so there is a minor possibility that the requested item is not available. If you have ordered item that is not available on stock, we will notify you by e-mail and cancel the transaction.

• Credit and Debit Cards: Visa, MasterCard, Maestro, V Pay, Diners or Discover
• PayPal
• Wire Transfer / Bank Transfer / E-banking

If your credit card has not passed successfully the authorization procedure for your order, you can continue to make payments with any other credit card.

For countries in the EU:

Shipping for all orders is 15€.

For countries not in the EU:

Shipping for orders above 100€ is 20€. On orders below 100€ the cost of shipping is 25€.

We ship with DHL:

Ordered merchandise will be delivered within:

• EU: 1 – 2 working days
• Rest countries: 2 – 3 working days

Once your order has been shipped, you will receive a confirmation email or SMS from DHL containing the shipment details and a tracking number so that the shipping progress of your order can be tracked. DHL offers standard and flexible delivery options.

Yes, ordering over the www.shoes-mephisto.com web shop is safe. Because where you enter your personal information and credit card data is under control of „secure server“ and no one (including us) has any information about your (secret) data of credit cards. WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer. Personal data used for the purposes of authorization and payment are deemed to be confidential data.

For all destinations in the European Union VAT is included in the shipment. For shipments outside EU, VAT tax is not included in the price. Outside EU the recipient is responsible for all import fees, custom taxes and local taxes imposed by the country where shipment is made. The payment of these taxes is required in order to relieve the order from custom charges. We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. Since we ship to all countries with DHL you can check what could be fees, custom taxes and local taxes with DHL Express https://www.dhl.com/en.html for your country. Your shipping costs are already included in the total of your final order. In any case, the courier can present you with a separate invoice for the local taxes that need to be paid.

If for any reason you are not fully satisfied, you can exchange any purchases within 14 days of receipt and we ship new pair for free. Please note: We can only exchange non-faulty items that are in their original condition and have not been worn. It is only possible to exchange the same item for a different size. Cost of return is your cost. The previously reserved exchange item will be dispatched immediately on our cost.

You can return any purchases within 14 days of receipt. You must send or return the goods to us without undue delay, and in any event no later than fourteen days from the date on which you communicated your desire to cancel the contract. All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase).

The buyer has the right to return within 14 days from the date of receipt of the shoes and we deliver a new size or colour free of charge again! You are required to first contact us by e-mail [email protected] and write a request for a replacement. Than we will organize return by DHL. Upon our confirmation, we will contact you for exchange. When we get your shipment we will deliver for free requested size or colour.

The buyer is required when retrieving the goods to check for any damage and immediately claim the post official who delivered the package or refuse to take package when there has been visible external damage. We kindly ask you that you contact us regarding this matter by e-mail [email protected].

The buyer has the right to complain within 14 days if there is defect on shoes. Before sending the shoes to a claim, they need to be cleaned and write a written explanation with the reason for complaint to e-mail [email protected].

Upon our confirmation, we will contact you to organize return.  When we receive the shoes, we follow a quality control procedure to determine what kind of damage and whether is possible to repair the shoes or send you new ones. The deadline for ending the complaint is 14 working days from receipt of the complaint for the shoes. Manufacturer is not responsible for mechanical damage to the upper and outsole while wearing the shoes, or jumping, sliding and similar activities that may damage the shoes.