HOW TO RETURN AN ITEM OR AN ENTIRE ORDER

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 14 days of receipt. You must send or return the goods to us without undue delay, and in any event no later than fourteen days from the date on which you communicated your desire to cancel the contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

STEP 1
To exercise this right to cancel, you must inform us of your decision to cancel this contract by a clear statement (So that your order can be processed quickly, please follow thisreturns form link and complete the returns form). The returns form or cancellation form must be sent to the following address: [email protected]

STEP 2
After we receive your email with returns form, we will confirm it and we can start organizing return shipment.

STEP 3
There are two options for organizing return:

  1. You can do it on your own. If you decide to send the whole package by yourself we will send you a return address.
  2. If you want shoes-mephisto to organize a return, use this link for paying 30€ for organization of return: https://shoes-mephisto.com/product/return-fee/. After payment we will send you shipping documents that you will give to the courier. Return will be done by DHL Worldwide.

STEP 4
Shoes must be packed and shipped in the same shoe box and transport box you have received with Return/Exchange form added to the package.

STEP 5
Once we have received the package, we will confirm receipt.

STEP 6
All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase).

RETURN CONDITIONS

REFUNDING THE PURCHASE

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note: